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pjfun FAQ

Everything you need to know about playing at pjfun — from signing up and making deposits to claiming bonuses and staying safe. Can't find your answer? Our support team is always ready to help.

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Jump straight to the topic you need. We've organized the most common pjfun questions into easy-to-navigate categories.

Account & Registration

How to sign up, verify your identity, update your profile, and manage your pjfun account settings.

Deposits & Withdrawals

Learn about payment methods, transaction limits, processing times, and how to deposit or withdraw funds using GCash, PayMaya, and Philippine banks.

Bonuses & Promotions

Understand welcome bonuses, wagering requirements, promo codes, loyalty rewards, and how to claim your pjfun bonuses.

Games & Gameplay

Questions about slots, bingo, fishing games, live dealer tables, game rules, RTP, and how to play your favorite pjfun games.

Security & Privacy

How pjfun protects your data, account security tips, two-factor authentication, and our commitment to safe gaming.

Responsible Gaming

Self-exclusion, deposit limits, session reminders, age verification, and resources for problem gambling support in the Philippines.

Account & Registration

Creating a pjfun account is quick and easy. Click the Register button on the homepage, fill in your details including your full name, email address, mobile number, and date of birth. You must be at least 21 years old to register, in accordance with Philippine gaming regulations. After submitting your information, verify your email and mobile number. Once verified, you can log in and start playing. For security purposes, you may be asked to upload a valid government-issued ID (such as a Philippine passport, driver's license, or UMID) to complete identity verification.

To verify your pjfun account, you will need to provide:
  • Proof of Identity: A clear photo or scan of a valid government-issued ID (Philippine passport, driver's license, UMID, SSS ID, or Postal ID).
  • Proof of Address: A recent utility bill, bank statement, or government document showing your name and current address (issued within the last 3 months).
Upload these documents through your Account Settings under the Verification section. Verification typically takes 24 to 48 hours. You can still play while your documents are being reviewed, but withdrawals may be restricted until verification is complete.

No. pjfun's Terms & Conditions strictly prohibit multiple accounts. Each player is allowed only one account. Creating duplicate accounts may result in account suspension, forfeiture of bonuses, and confiscation of winnings. If you have forgotten your login details, use the "Forgot Password" feature or contact our support team for assistance.

If you've forgotten your password, click the Forgot Password link on the login page. Enter your registered email address, and we'll send you a password reset link. Click the link in the email and follow the instructions to create a new password. If you don't receive the email within a few minutes, check your spam folder or contact our support team for help.

Deposits & Withdrawals

pjfun accepts a wide range of payment methods popular in the Philippines:
  • E-Wallets: GCash, PayMaya
  • Bank Transfers: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and other major Philippine banks
  • Over-the-Counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier (for cash deposits)
All transactions are processed securely using industry-standard encryption. Deposits are typically instant, while withdrawals may take 1 to 3 business days depending on the method.

The minimum deposit on pjfun is ₱100 for most payment methods. Some methods may have slightly higher minimums — check the deposit page for specific details. There is no maximum deposit limit, but large transactions may require additional verification for security purposes.

Most withdrawals on pjfun are processed within 1 to 3 business days. GCash and PayMaya withdrawals are typically faster, often completed within 24 hours. Bank transfers may take 2 to 3 business days depending on your bank's processing time. First-time withdrawals may take slightly longer due to additional security checks. You can track the status of your withdrawal in the Transaction History section of your account.

pjfun does not charge fees for deposits or withdrawals. However, your payment provider (bank, GCash, PayMaya, etc.) may apply their own transaction fees. Check with your provider for details. We recommend using e-wallets like GCash or PayMaya for the fastest and most cost-effective transactions.

Withdrawals may be declined for several reasons:
  • Your account is not fully verified (missing ID or proof of address).
  • You have not met the wagering requirements for a bonus.
  • The withdrawal amount is below the minimum (₱200 for most methods).
  • There is a mismatch between your registered name and the payment account name.
  • Your account has been flagged for security review.
If your withdrawal is declined, you will receive an email explaining the reason. Contact our support team if you need further assistance.

Bonuses & Promotions

New players at pjfun can claim a generous 100% welcome bonus up to ₱10,000 on their first deposit. Simply register, make your first deposit of at least ₱500, and the bonus will be credited to your account automatically. The welcome bonus comes with a 30x wagering requirement and must be used within 30 days. Check the Promotions page for full terms and conditions.

Wagering requirements (also called playthrough or rollover) are the number of times you must wager your bonus amount before you can withdraw winnings. For example, if you receive a ₱1,000 bonus with a 30x wagering requirement, you must place ₱30,000 in total bets before you can withdraw. Not all games contribute equally to wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the bonus terms for specific details.

No. Bonuses cannot be withdrawn until you have met the wagering requirements. If you attempt to withdraw before completing the requirements, the bonus and any winnings derived from it will be forfeited. You can always check your wagering progress in the Bonus section of your account.

To use a promo code, go to the Deposit page and enter the code in the "Promo Code" field before completing your deposit. The bonus will be applied automatically once the deposit is confirmed. Promo codes are case-sensitive, so make sure to enter them exactly as shown. If a promo code doesn't work, it may have expired or reached its usage limit — contact support for assistance.

Games & Gameplay

pjfun offers a wide variety of games for Filipino players:
  • Slots: Hundreds of video slots with themes ranging from classic fruit machines to modern adventure slots.
  • Fishing Games: Ocean King Jackpot, Royal Fishing, and other popular arcade-style fishing games.
  • Bingo: Multiple bingo rooms with different ticket prices and jackpots.
  • Live Dealer: Live blackjack, roulette, baccarat, and game shows hosted by real dealers.
  • Table Games: Classic casino games like poker, blackjack, and roulette in digital format.
All games are provided by licensed, reputable software providers and are regularly tested for fairness.

Yes! Most pjfun slots and table games offer a demo mode that allows you to play for free without risking real money. Demo mode is a great way to learn the rules, test strategies, and explore new games before playing with real funds. Note that live dealer games and some progressive jackpot slots are only available in real-money mode.

RTP stands for Return to Player — it's the percentage of all wagered money that a game will pay back to players over time. For example, a slot with 96% RTP will return ₱96 for every ₱100 wagered, on average. Higher RTP means better long-term value for players. pjfun displays the RTP for each game in the game information section. Most of our slots have RTPs between 94% and 98%.

Yes. All pjfun games use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Our games are regularly audited by independent testing agencies to verify fairness and compliance with industry standards. pjfun is committed to transparent, honest gaming — no game outcomes are manipulated or predetermined.

Responsible Gaming

You can set daily, weekly, or monthly deposit limits from your Account Settings under the Responsible Gaming section. Choose your limit amount and confirm. Limits take effect immediately and can be decreased at any time. If you want to increase a limit, there is a mandatory 24-hour cooling-off period before the new limit becomes active. This delay is designed to protect you from impulsive decisions.

You can activate self-exclusion from your Account Settings under the Responsible Gaming section. Choose your exclusion period (minimum 6 months, or permanent) and confirm. Self-exclusion takes effect immediately and cannot be reversed until the period ends. During exclusion, you will not be able to log in, deposit, or receive promotional communications. Any remaining balance can be withdrawn by contacting support. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available:
  • PAGCOR Responsible Gaming Program: Free counseling and support services.
  • National Center for Mental Health (NCMH): Crisis hotline at 0917-899-USAP (8727).
  • Gamblers Anonymous Philippines: Peer-support meetings in Manila, Cebu, and Davao.
pjfun is committed to responsible gaming. For more resources, visit our Responsible Gaming page.

Legal & Security

pjfun operates in compliance with Philippine gaming regulations under PAGCOR oversight. Players must be 21 years of age or older to participate, in accordance with Philippine law. We are committed to providing a safe, legal, and transparent gaming environment for all Filipino players.

pjfun uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never shared with third parties without your consent, except as required by law. We comply with Philippine data privacy regulations and international best practices. For more details, read our Privacy Policy.

If you suspect unauthorized access to your pjfun account, contact our support team immediately. We will temporarily lock your account while we investigate. Change your password as soon as possible and enable two-factor authentication (2FA) for added security. Never share your login credentials with anyone, and always log out after using a shared or public device.
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